"Teaming up with Poplar is bringing expanded support and a technological upgrade with a new way for residents to build credit for a future home purchase of their own."
-Glenn Dickson, Founder
What's this transition all about?
Complete Property Services is joining Poplar through the sale of its property management business. The CPS staff are joining the Poplar Team with expanded support and national resources.
While Poplar is the new owner of the business, all CPS clients will continue to receive the same level of services as they've always had.
- No changes in the terms of your existing lease agreement or rent amount
- CPS is joining Poplar through the sale of its property management business
- New online payment system makes it easier to split payments among residents and set up autopay
- New Resident Dashboard with easy access to submit maintenance requests or make payments
Your trusted local team
As we move some customer support functions to Poplar's dedicated teams for leasing, maintenance, and accounting, your trusted local staff is still a part of the team and can be contacted during business hours by calling 713-395-1400.
Admin & Property
Say 'hello' to the new faces of Poplar
How to contact Poplar
Need an answer right away? Call Poplar's customer support team for 24/7 maintenance support.
Get to know the Poplar platform
On January 20, 2023, Complete Property Services customers will receive instructions on setting up your Poplar Homes login. You will use this to access your own dashboard.
New Resident Dashboard
On Poplar's dashboard, you can setup rent payments, split payments, submit maintenance requests, and easily move to other Poplar Homes properties if you need to move.
Besides setting your password, you'll need to also connect you bank account for rent payments following the instructions provided by the Poplar Homes team.
Lease a home faster
CPS residents who need to move in the future, will be able to do so with ease within the Poplar Homes network. Renters can self-tour any available listings and seamlessly transfer into another Poplar Homes across 20 major markets in the US. Rental applications are free and just a tap away.
CPS residents will benefit from Poplar's 24/7 maintenance support team that handles incoming resident maintenance requests in a timely manner. Poplar will dispatch preferred vendors and provide updates to you through every step of the process.
New benefits under Poplar Homes
Secure Online Payments
With Poplar's Resident Dashboard, you can safely and securely connect your bank account, split rent with roommates, or set up one-time or automatic payments.
StreetCred Home Savings
Poplar residents can earn monthly 'StreetCred' points that they can earn as cashback if they eventually buy a home through Poplar. You'll be able to track your earnings in your dashboard.
Easy Maintenance Reporting
You'll be able to make maintenance requests easier with Poplar's self-service maintenance tools and robust selection criteria to send out the preferred vendor the first time.
"Helpful and always available. I work with Athea and she is very kind. I love that we are able to work things out through text messages. It is a lot easier than having a call every time." Rashida Wiggins, current Poplar Homes resident
"So far I've been impressed with the service I've gotten. They respond to maintenance requests in a timely manner, follow up on questions I have for the owner, and are pleasant to work with." Lindsay Peters, current Poplar Homes resident
"The management team at Poplar is very professional and quick to address any issues that arise. I appreciate their efforts as it is quite a refreshing experience to have my problems addressed in such a speedy manner." David Applegate, current Poplar Homes resident
Still have unanswered questions?
We understand change can be a lot. That's why we're making it easy to get in touch with the Poplar Homes team directly, so that you can give feedback, ask questions, or raise concerns.
We expect to make this transition as smooth as possible, and encourage you to contact our team anytime!
Fill out the form, or email us directly at firstname.lastname@example.org
Get in touch
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2348 Wroxton Rd, Houston, Texas 77005