Teaming up with Poplar is bringing expanded support, a technological upgrade that will seamlessly help manage your properties, and nationwide expansion opportunity for your investments."
-Glenn Dickson, Founder
What's this transition all about?
Complete Property Services is joining Poplar through the sale of its property management business. The CPS staff will remain as your property managers with expanded support and national resources from Poplar's 24/7 team and platform.
While Poplar is the new business owner, all CPS clients will continue to receive the same quality of services as they've always had.
- No changes in the terms of your property management agreement at this time
- CPS is joining Poplar through the sale of its property management business
- New Direct ACH payment platform online for faster rent collection
- Robust Owner Dashboard for easy access to all pertinent documents and reports
Your trusted local team
As we move some customer support functions to Poplar's dedicated teams for leasing, maintenance, and accounting, your trusted local staff is still a part of the team and can be contacted during business hours by calling 713-395-1400.
Admin & Property
Say 'hello' to the new faces of Poplar
Founded in 2014, and with local teams across the country, Poplar manages over 14,000 homes across 20 major cities in the US.
How to contact Poplar
Need an answer right away? Call your local property managers from CPS.
Get to know the Poplar platform
On January 20, 2023, Complete Property Services customers will receive instructions on setting up your Poplar Homes login. You will use this to access your own dashboard.
New owner dashboard
On Poplar's dashboard, you can monitor your property's performance during leasing, maintenance, and ongoing rent collection.
Besides setting your password, there's no action required from you to continue receiving rent payouts to the same account you had connected previously!
CPS clients with upcoming vacancies will benefit from Poplar's upgraded leasing experience, featuring premium listing placements on sites like Zillow and a secure self-tour lockbox system for showings.
All listing performance is tracked on the dashboard.
CPS clients will get continuous access to a 24/7 maintenance support team that handles incoming resident maintenance requests in a timely manner. Poplar will dispatch preferred vendors (including existing vendors) and provide updates through the Owner Dashboard.
Learn how you'll start working with Poplar
New benefits under Poplar Homes
for Local Owners
Your local team will provide support now with Poplar's technological upgrade. Invest in new markets across 15 states easily from a single platform and location.
Following the signing of a Poplar Management agreement, if we have to evict a tenant that met our quality standards, we'll pay for all legal fees up to $15,000 and use our local attorney to process the eviction.
You'll be instantly eligible for faster ACH rent payouts than before. The same account you received payouts to previously will be automatically transferred to Poplar.
"Anytime I need support, the Poplar team is responsive. They are both professional and proactive in their approach. Even though most of their services are online, I can call and get in touch with someone if I need to." Barbara Wincott, current Poplar Homes client
"My experience with Poplar has been excellent! I find their platform to be user-friendly and full of valuable information. The customer service is wonderful and I can always get in touch with the local team if need be." Jon Chen, current Poplar Homes client
Still have unanswered questions?
We understand change can be a lot. That's why we're making it easy to get in touch with the Poplar Homes team directly, so that you can give feedback, ask questions, or raise concerns.
We expect to make this transition as smooth as possible, and encourage you to contact our team anytime!
Fill out the form, or email us directly at firstname.lastname@example.org
Get in touch
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2348 Wroxton Rd, Houston, Texas 77005